How do I ask to update my personal data?

Send the request through Account > Help > Legal request, live chat or legal@autowd.club. Include the field you want changed and your registered contact detail so we can check ownership before editing the account.

Reference

Legal Clarity Before You Join

Andar Bahar, Rocket Crash, Bingo and UFC MMA all sit behind one account record, so this Legal page shows how terms, wallet logs and access rules connect before…

Indonesia access termsWallet record rulesAccount rights pathDANA OVO GoPay QRIS

Explore lobby Read FAQ

How Our Terms Apply in Indonesia

autowd Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal posture starts with account identity: one profile links your login, wallet ledger, game session references and support cases. We ask for data that helps us run the account, check withdrawals, answer legal questions and keep account access consistent across mobile web and browser sessions.

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Access to the lobby, including Andar Bahar, Mega Fishing and Rocket Crash, depends on local law; if a region rule blocks access, we may refuse or close the account. Payment records for DANA, OVO, GoPay and QRIS are kept as transaction evidence, not as a reason
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to change the terms without clear notice. When we update Legal text, we place the new wording on this page and may add an account message before you continue.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Legal Help Through Real Channels

Legal questions need a clear path, not a generic inbox. We separate account-access questions, wallet-record checks and term-change requests so your case reaches the team that can act on it. Keep your registered phone number, email address and transaction reference ready; it helps us match your request with the correct account record before we answer. Our hours below use WIB so you know when to expect a response.

Team online

Live chat legal access

Use live chat from the Help button for urgent legal-account access questions between 09:00 and 01:00 WIB. We may ask you to confirm your username, registered phone number and recent DANA, OVO, GoPay or QRIS reference.

Written legal email

Email [email protected] when you need written handling for terms, privacy, wallet records or account status. Include your username and the issue date; we answer legal emails in queue during 10:00-22:00 WIB.

Logged-in request path

From Account > Help > Legal request, send a change request for your profile details or stored contact data. This path keeps the request attached to your logged-in session, which reduces mismatch on shared devices.

ACCOUNT RIGHTS

How Your Account Rights Are Handled

Legal handling is part of how we operate the account, not a separate formality after you join.

Data we collect

We collect account data such as username, phone number, email address, login device, payment reference and session ID. We use those fields to run Legal checks, verify wallet events and answer your account-rights request.

Cookie consent records

Cookies help us keep you signed in, remember language and link legal consent to your browser session. You can clear cookies in your browser settings, but you may need to confirm account access again.

Session security

Use Account > Security > Sessions to see active devices and remove any session you do not recognise. If a legal access dispute starts, we may freeze sensitive changes while we check the login trail.

Retention periods

Wallet and support records are kept for operational and legal reasons, including withdrawal checks and dispute handling. We keep them only for the period needed under applicable duties, then delete or anonymise them.

Profile corrections

To correct profile data, contact live chat or [email protected] with the exact field you want changed. We check ownership before editing phone, email or wallet references linked with DANA, OVO, GoPay or QRIS.

Access and deletion requests

If you ask for deletion, export or access to your data, we record the request and answer through the channel you used. Some records may remain where local law permits or dispute handling requires it.

Clear Answers on Legal Rights

Legal searches usually come from a practical account issue: a wallet record, a login change, a cookie consent question or an access rule. We answer those points here in plain language so you can decide whether to open your account, continue a request or contact us with the right detail ready.

Your account follows the Legal text shown on this page and any account message we display before you continue. Access and eligibility depends on local law, and wallet records remain linked to your registered profile.

Send the request through Account > Help > Legal request, live chat or [email protected]. Include the field you want changed and your registered contact detail so we can check ownership before editing the account.

Yes. We keep transaction references for DANA, OVO, GoPay and QRIS as wallet evidence, withdrawal-check material and dispute support. We do not use those records to create a separate account without your logged-in profile.

Access depends on local law and on account checks at the time you log in. If a local rule or account-risk issue prevents access, we may restrict entry while we complete the legal check.

Clearing cookies may remove saved session consent and language settings from that browser. You can still log in, but we may ask for another account confirmation before showing wallet or Legal request details.

Withdrawal checks connect wallet records, account ownership and payment references. For example, a QRIS or GoPay reference helps us match the request to your profile before funds move or a dispute is answered.

Our support team receives the first message, then sends legal-account matters to the right handler. Live chat is open 09:00-01:00 WIB, and [email protected] is handled in queue during 10:00-22:00 WIB.

Legal Clarity Before You Join

Legal Help Through Real Channels

Live chat legal access

Written legal email

Logged-in request path

How Your Account Rights Are Handled

Data we collect

Cookie consent records

Session security

Retention periods

Profile corrections

Access and deletion requests

Clear Answers on Legal Rights

01 What legal terms apply to my autowd account?

02 How do I ask to update my personal data?

03 Are DANA, OVO, GoPay and QRIS records kept?

04 Can I access the account from anywhere in Indonesia?

05 What happens if I clear cookies on my device?

06 Why are withdrawals checked under Legal terms?

07 Who answers Legal questions after I join?

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