Reference

Privacy Choices Before You Join

Account, payment, device and cookie data are described here before you open the lobby with DANA, OVO, GoPay or QRIS.

DANA data scopeOVO and GoPay checksQRIS payment recordsCookie choices
autowd Privacy Choices Before You Join
CONTACT ROUTES

Fast Privacy Help From Our Team

Privacy requests need a clear path, not a long wait. We accept policy questions through live chat, WhatsApp and email, and we match each request with your account record before changing data. Our privacy queue is monitored 10:00-02:00 WIB daily, with urgent account-access cases raised to a security agent first.

Team online

Live chat

Open live chat from the account menu and choose Privacy Policy. We will ask for your username, last payment rail such as QRIS or DANA, and the data action you want us to check.

WhatsApp support

Use the WhatsApp button on autowd.club when you cannot reach your account page. Send only the details we request, because our agent will never ask for your password or full wallet credentials.

Email privacy desk

Send privacy requests to [email protected] with your username and contact number. We reply with the next verification step, then confirm when correction, export, or eligible deletion has been handled.

ACCOUNT SAFETY

Your Data Controls Inside autowd

We keep privacy controls close to the account actions you already use. From Account > Profile > Privacy, you can review contact details, update phone and email fields, and see cookie choices…

Account data

When you open an account, we collect your username, phone number, email, login history and profile settings. We use these details to identify you, protect access, and contact you about policy requests.

Payment records

DANA, OVO, GoPay and QRIS transactions create payment IDs, timestamps, amounts and status markers. We use those records to reconcile deposits, verify withdrawals, handle disputes and spot unusual account movement.

Device signals

Your phone browser, IP range, language setting and session cookie help us keep your account connected safely. If a new device appears, we may ask for extra verification before sensitive changes.

Cookie choices

Cookies keep you signed in, remember display settings and help us measure whether policy pages load correctly. You can clear browser cookies, but some account checks may need a fresh login.

Retention periods

We keep account and payment records for operational, security and legal needs, then remove or reduce data when it is no longer required. Some dispute records must stay longer than marketing preferences.

Change requests

Ask us to correct a spelling error, replace a phone number, export eligible account data or remove data where the law allows. We verify ownership before any privacy action is completed.

Privacy Questions You May Search

These answers cover the privacy questions we receive most often from Indonesia account holders. They focus on data collection, payment records, cookies, access checks, correction requests and the support path for policy concerns. If your case involves a live payment, contact us before closing the browser tab.

We collect your username, phone number, email, password hash, login time, device signal and account preferences. We also record payment and game activity needed for security, dispute handling and account history.

We store payment IDs, timestamps, status markers and wallet rail names so deposits and withdrawals can be matched to your account. We do not ask for your full wallet password or private app PIN.

Yes. Contact live chat, WhatsApp or [email protected] and tell us which field needs correction. We verify account ownership first, then update eligible phone, email or profile details in our records.

Cookies keep your session active, remember display settings and help protect account access. You can clear them in your browser settings, though you may need to log in again and repeat security checks.

We keep payment and gameplay records while they are needed for account history, withdrawal checks, disputes, fraud screening and legal duties. When a record is no longer required, we remove or reduce it.

Your data may be shared with payment processors, security vendors, customer support tools and legal advisers when needed to run the account or meet legal duties. We share only what the task requires.

Use live chat from Account > Profile > Privacy, message our WhatsApp support, or email [email protected]. Include your username, contact number and the policy request so we can route it correctly.